Mellow Mood Group Mellow Mood Group - City Hotels
city hotels reservations
Budapest • Hungary
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Reservation

Do I need a credit card guarantee for my reservation?

Yes, we can only officially confirm reservations with a credit card guarantee (Name, credit card number, date of expiry and security code)

I have no credit card. How can I make a reservation?

Without a credit card guarantee we cannot guarantee your reservation, or at best only until 6:00 pm

How can I change my reservation details?

Changes to room reservations made through the sales department of the hotel can be via fax or e-mail and are always subject to availability
Bookings made through our website can also be modified by our sales department, or by the guest on line. Please note, you must actually cancel your previous reservation ,and make a new reservation. This may be carried out on the on-line booking page; press the cancel my reservation button, and then enter the reservation number from your confirmation email.

When must I cancel, if I want to avoid cancellation fees?

Individual reservations can be cancelled up to 48 hours prior to arrival, without any charge. We do not accept cancellations with less than 48 hours notice. In the case of guests not cancelling on time, we will charge a cancellation fee, which is equal to your first nights’ room charge.

We will arrive only after 10:00 Pm. Is this a problem?

No, that’s no problem at all!. Please advise us of your time of arrival, that we can keep the room for you. We have 0-24 reception in our hotels, so you can check in whenever you like.

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